The Murex MX.3 platform is a cloud-based solution that enables banks to manage trading, costs, funding, risk management, and compliance tracking.

In collaboration with the client, FDM’s Account Management Team identified that the demand for engineers with Murex expertise exceeded the available supply. With rising costs of managed IT service providers, the bank considered in-house capability but lacked resources for upfront training investment.

As an Approved Training Partner and Workforce Development Partner for top technology providers like Murex, FDM offers a cost-effective solution. We collaborate with partners to create new talent in specialist skills and upskill consultants in our Skills Lab, allowing clients to scale rapidly.

The bank faced challenges in sourcing niche engineering skills, as university courses often lacked commercial or domain-specific applications in banking and finance. Increased regulatory pressure from ASIC, APRA, and ACCC further heightened their risk management needs.

The bank sought resilient, dynamic individuals to adapt to and learn their existing applications while working on automation, upgrades, and changes. They aimed to create fresh talent and expand their resource pool.

FDM’s engagement by the client extends beyond Murex training capability, with shared values regarding personnel, emphasising diversity, inclusion, and gender equality. We provide support programs, including wellbeing and mentoring, through our Consultant Experience Team. Our focus on people results in high retention rates and career advancement within 
the organisation.

To address the lack of required expertise, FDM was given the directive to upskill promising candidates who had started to work on banking-specific applications.

FDM collaborated with the client to create a 13-week Murex MX.3 training program. This included finance domain knowledge and covered Unix, SQL, XML, MX.3 System Architecture, and ITIL Foundation Certification.

To enhance engineering skills with real-world scenarios, the training involved simulations and projects. Bank line managers participated in Scrum retrospectives and project presentations. As a result, the program delivered day-one ready Murex Service Desk Analysts.

FDM’s Service Delivery Team outlined a timeline for delivering Murex-trained resources in Singapore and Melbourne over nine months. Initial training in Singapore in 2016 produced five Murex-trained resources, followed by the first Murex class in Australia in January 2017.

FDM assigned 14 Murex consultants, from graduate and ex-forces backgrounds, across their three APAC locations.

Diverse talent pool, sourced and delivered internationally
In the first tranche we relocated people from UK, Hong Kong and Singapore, as well as local Australians and FDM funded relocation where necessary.

Exemplary retention rates
We have had a 90% conversion to permanent with the client since 2016, with post six years retention sitting at around 60%.

Since then, we have had well over 200 consultants go on assignment with the bank across a range of different domains and disciplines including risk technology, institutional banking and payments. From support starting points consultants move into roles ranging from FX Team lead to payments product owner.

High internalisation rates position FDM as a strategic partner for hard-to-hire skill sets.